• Take your vehicle to the nearest workshop of your choice.
• Our claims manager will arrange for the survey of your vehicle.
• Submit your required documents along with NEFT documents.
• Repair approval will be given by the surveyor as per policy’s terms and conditions.
• If the garage falls under our empanelment criteria, we will on-board the garage in to our network workshop list else we will process the claim on a non-cashless basis.
• Our claims manager will connect with the garage for faster completion of repair work.
• Claim status updates will be shared via SMS during the life cycle of claim.
• Post completion of repairs or work, you need to submit the invoice to our surveyor or claims manager, who has conducted a survey of your vehicle.
• Our claims manager will confirm Raheja QBE liability based on invoice and policy terms and conditions.
• Our claims manager will process the payment in your favour based on RQBE's liability.

Important points for Claims Procedure:

• File an FIR at the nearest police station in case of property damage, bodily injury, death, theft partial or full and /or other major damages.
• If damage is a major one, the accident may be reported before the vehicle is removed from the spot so that the insurers can arrange for spot inspection of damage.
• In the event of injury, death, third party property damage, theft, damage due to malicious act, riot, strike and terrorist activity, immediate information to the police station concerned is essential.