Grievance Redressal
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Committed to resolving your grievances.
Grievance Redressal
We are dedicated to resolve your issues, but if they remain unresolved, please follow the steps mentioned below.
Click here to refer PPIGR guidelines followed by RQBE as defined by IRDAI.
Click here to know our service parameters and TATs. (Citizen Charter)
| Complaints Turnaround Time | ||
|---|---|---|
| Complaints | Acknowledgement to complainant | Immediately |
| Action on Complaint & Intimation of Decision to the complainant | 14 Days | |
| If complaint is not resolved by the Insurer, communicate the details to the Policyholder of options including referring the complainant to Insurance Ombudsman / Consumer Court. | 14 days from original date of receipt of the complaint. | |
To register complaint click here
Or Reach us at:
18001027723,
Monday to Saturday from 9 AM to 8 PM,
Or email: customercare@rahejaqbe.com
Raheja QBE General Insurance Company ltd Fulcrum, 501 & 502, A wing, 5th Floor, International Airport project road, Sahar, Andheri East, Mumbai-400059.
If you do not get a response within 5 working day or you are not satisfied with the response received and need further assistance, please email our Grievance Redressal
Officer at
complaintsofficer@rahejaqbe.com
You can also Click here to login to Bima Bharosa Portal of IRDAI to register your grievance
If even this leaves you dissatisfied or not received a response for 2 working days, Kindly email our Head Grievances at grievancehead@rahejaqbe.com
Please note: If the complaint is not resolved/not satisfied/not responsed with in 30 days then you can approach the Office of the Insurance Ombudsman (Bimalokpal). Click here to get more information.
Click here to know our branch wise Grievance Redressal Office details.
For Senior Citizens
We have established a separate channel to address the health insurance related claims and grievances of senior citizens.
We can be reached out through a call on
+91 22 69155051 and over email through
seniorcitizencare@rahejaqbe.com
(Monday to Saturday from 9 AM to 8 PM)